CRM and ERP implement & support Executive
Cravingcode Technologies Pvt LtdJob Description
Position: Technical Support Executive (CRM/ERP Implementation & Support Specialist)
Location: Noida
Experience: 1-2 years
Role Overview: We are seeking a skilled CRM and ERP Implementation & Support Specialist to join our dynamic team at Buildesk. In this role, you will lead the implementation, customization, and support of CRM and ERP solutions, ensuring seamless integration and user adoption for our clients. Your expertise will be key in optimizing business processes and delivering exceptional customer service.
Key Responsibilities:
- Lead the end-to-end implementation of CRM and ERP systems, aligning with client requirements.
- Customize and configure solutions to optimize business processes.
- Provide expert support, troubleshooting, and training to clients and internal teams.
- Collaborate with stakeholders to gather feedback and enhance system performance.
- Develop user manuals, document processes, and conduct training sessions.
- Ensure timely resolution of technical issues while maintaining high customer satisfaction.
- Monitor customer health metrics to implement measures that reduce churn risks.
- Identify opportunities for upselling and cross-selling, contributing to revenue growth.
- Partner with sales and onboarding teams to ensure a smooth customer transition from sales to implementation.
Skills:
- Proven experience in CRM and ERP implementation and support.
- Strong understanding of business processes and system integration.
- Excellent problem-solving skills with a customer-focused mindset.
- Proficiency in data analysis, system configuration, and troubleshooting.
- Effective communication skills, bridging gaps between customers and technical teams.
- Experience in delivering training and supporting software solutions.
- Track record of enhancing customer satisfaction, retention, and growth.
- Ability to identify and leverage upselling and cross-selling opportunities.
Why Join Buildesk?
- Be part of a passionate team driving digital transformation.
- Engage in diverse projects that foster skill development and growth.
- Competitive salary with a collaborative and supportive work environment
- Work location : Noida
- Work Mode : WFO
- Job Requirements :2
- Educational Qualification : UG-Non Engineering
Additional Information
- Immediate joining required. Having a two-wheeler is preferred.
Other Details
- Weekly Working Days: 6
- OFF Days Comment: Sunday OFF. 2 paid leave each month.
- Salary Type: Monthly CTC
- Salary : 20000 - 30000
Other Description
- Industry Type: Information Technology (IT)
- Employment Type: Full Time
- Role Category: Information Technology (IT)
Education
- BCA
- Computer Application
- B.Sc
- Computer Science
- MCA
- Computer Application
- M.Sc
- Computer Science
- M.Tech/M.E
- Computer Science and Engineering
Key Skills
About Company
Buildesk is a property management software which provides you with a comprehensive suite of real estate CRM & real estate ERP. Buildesk is the best real estate CRM app in India with dedicated sales and payment management solutions. It helps you track all aspects of your real estate business.
Company Info
- Address : Z1-89, Akshar Business Park
