Please find the job description along with the requirements of the profile.

• Designation: Customer Care Executive

• Company: vivo Mobile India Pvt Ltd (Off-role)

• Location: Sec 59 Noida Uttar Pradesh (201301)

• Qualification: Graduation in any stream (Fresher + Experience) both can apply

• CTC: 2.5 to 3.0 Lacs + Variable Allowances + Incentives

• Workings Days: 6 WFO (Flexible week off)

Job Profile:

1. Designation: - Customer Care Executive

2. Role: - Inbound/Online Chair

3. LOB: - Inbound/Backend

Required skills and qualifications

1. Strong communication skills, including active listening and clear articulation

2. Ability to solve problems, alleviate conflicts, and escalate tactfully.

3. Excellent communication and presentation skills

4. Ability to multitask, prioritize and manage time effectively

5. Good attitude and self-regulation ability, patience, and team spirit, and seriousness and responsible for the work.

  Job Responsibilities

1. Answer incoming calls from customers with inquiries on product orders

2. Assist various departments in facilitating sales of all products in the company portfolio

3. Analyze customer issues and assist in resolving within the required timeframe

4. Coordinate with customers and ensure appropriate questioning to identify issues

5. Manage all customer inquiries and summarize to present to management

6. Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe

7. Maintain accuracy of all data and verify the same for all customer services

  Employee Benefits

1. Healthy Work Environment

2. Learning & Development Programs

3. Employee Engagement Programs

4. Performance based Incentive Program

5. Insurance, PF, Paid Holidays

6. Growth Opportunities

Interested Candidates may contact on below mentioned contact numbers

Contact No: 9910965223,8433448062,8384025023

mail id: sumitarneja.hr@vivo.com