Job Description
Pre-Sales: Telecalling & Lead Conversion
1. Contact and follow up with leads generated through social media platforms such as Facebook and Instagram.
2. Professionally explain Celestile’s luxury interior and home décor offerings.
3. Convince and schedule interested prospects for showroom visits.
4. Maintain accurate call logs, lead follow-ups, and customer data in CRM.
5. Coordinate with sales and design teams to fix appointments.
6. Maintain high standards of call etiquette and customer engagement.
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Post-Sales: CRM & Customer Support
1. Act as the primary point of contact for customers after sales closure.
2. Provide regular updates on order processing, dispatch, delivery, and installation.
3. Coordinate with logistics, warehouse, and operations teams for timely execution.
4. Schedule installation appointments and ensure quality standards are met.
5. Log customer complaints in CRM and track them to closure within defined TAT.
6. Conduct post-installation follow-ups to ensure customer satisfaction.
7. Build long-term customer relationships to drive repeat business and referrals.
8. Maintain structured CRM documentation and prepare daily/weekly MIS reports.
9. Support showroom operations during peak hours, if required.
10. Represent Celestile professionally in line with luxury brand values
- Work location : Hyderabad
- Work Mode : WFO
- Job Requirements :2
- Educational Qualification : Any Degree
Additional Information
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Not Updated
Walk-in Details
- Contact Name: Edward
- Contact Number: 8008003232
- Address:
- https://www.celestile.com/contact.html
- City: Hyderabad
- State: Telangana
Other Details
- Weekly Working Days: Not Updated
- OFF Days Comment: Not Updated
- Salary Type: Monthly CTC
- Salary : 25000 - 40000
Other Description
- Industry Type: Retail
- Employment Type: Full Time
- Role Category: Retail
Education
Key Skills
About Company
We initiated our journey of striking a chord of change in the world of spaces in 1999, at Padma Rao Nagar, Hyderabad, as a distribution company. Later on, we moved to Srinagar Colony, Hyderabad, as a retail studio in 2004. Having an eminent sense of designing and clientele requirements, we expanded our studio to 10,000 Sq ft and started designer tiles and stones in 2015. We made our mark in the city of Bangalore by setting up another store in Indiranagar in the year 2011. With our unique outlook and artistry sight, we established our own factory for designer stones in 2016.
Company Info
- Address : https://www.celestile.com/contact.html