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Customer Care Executive

ZETA CARTECH PRIVATE LIIMITED
Noida Posted: 2 months ago No. Of Positions: 3

Job Description

Dear candidate,

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our valued clients.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.

- Identify and assess customer needs, and provide appropriate solutions and recommendations.

- Manage and resolve customer complaints, ensuring customer satisfaction and retention.

- Maintain accurate and detailed customer records, including interactions and transactions.

- Collaborate with internal teams to address customer issues and escalate complex cases as necessary.

- Stay up-to-date with product knowledge and company policies to effectively assist customers.

- Proactively identify opportunities to enhance the customer experience and contribute to process improvements.


Requirements:

- Previous customer service experience in a fast-paced environment is preferred.

- Excellent communication and interpersonal skills, with a strong focus on empathy and active listening.

- Ability to multitask, prioritize, and manage time effectively.

- Strong problem-solving skills and the ability to think critically under pressure.

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  • Work location : Noida
  • Work Mode : WFO
  • Job Requirements :3
  • Educational Qualification : Any Degree

Additional Information

    Not Updated

Walk-in Details

  • Contact Name: Kanish Arora
  • Contact Number: 9871958208
  • Address:
  • A - 135 A, Sector 27, Noida
  • City: Noida
  • State: Uttar pradesh

Other Details

  • Weekly Working Days: 6
  • OFF Days Comment: Leave Encashment
  • Salary Type: Monthly CTC
  • Salary : 15000 - 19000

Other Description

  • Industry Type: Travel , Tourism
  • Employment Type: Full Time
  • Role Category: Travel , Tourism

Education

Key Skills

  • convincing skills
  • Adaptability

About Company

At Zeta Cartech, we understand the evolving needs and preferences of modern travelers. We are on the mission of providing a convenient, flexible, and hassle-free solution for those seeking the freedom to explore at their own pace. Our fleet of well-maintained, high-quality vehicles caters to individuals, families, and businesses alike, ensuring that there is something for everyone.

Company Info

  • Address :

This job belongs to the third-party company


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