1. To ensure buyer specifications are well understood and instructions are provided clearly to PD, Sampling & manufacturing team as per.

2. To prioritize all developments as per agreed SLA with customers/brands.

3. To monitor every development ongoing with team members and escalate any issues pertaining to delay.

4. To maintain delivery timelines committed to buyers.

5. Responsible for maintaining quality of final submission and preserving approved samples, in requisite manner.

6. To motivate and evaluate team and its performance based on qualitative aspects of the job.

7. Work with own team on order fulfillment based on agreed lead times with customer and ensure, end-customer is updated on deliveries proactively.

8. Prepare and submit reports related to delivery performance, quality related complaints and other challenges.

9. Review of the Open Orders status on daily basis with team and timely closure of on Hold orders and maintaining a high accuracy of Order status, both in review and subsequent reporting.

10. Monitor and resolve Customer Complaints as per defined QMS, quality procedure and its timely closure, with proper agreement and confirmation. If required escalate matters based on severity of issues.

11. Help team in resolving customer queries. Any major issue highlighted should be acted on immediately while involving all important stakeholders

12. Holding Weekly review meeting with Team Members and reporting manager to resolve internal and non-urgent customer service related issues.

13. Participation in regular Plant meetings representing issues related to Order processing and customer complaints and collecting Plant Feedback on Team performance.

14. Provide training to team on buyer expectations.

15. To Motivate and evaluate team and its performance based on qualitative aspects of the job.