Purpose of the Role: To support the management by streamlining key HR, administration, compliance, and operational processes across the organisation.

Role & Responsibilities:

• Manage the end-to-end employee life cycle for employees, interns, consultants, and contracted team members, including recruitment coordination, onboarding, documentation, attendance and leave management, performance appraisals, and separation formalities
• Manage the HR operations, administration, and organisational coordination across teams
• Maintain accurate and confidential HR records, employee data, contracts, and personnel documentation, ensuring timely updates and compliance with organisational requirements
• Ensure HR policies, processes, and practices remain aligned with labour laws, statutory requirements, organisational policies, and PoSH guidelines.
• Support employee engagement, internal communication, employee concerns, and performance management processes across the organisation
• Oversee the smooth day-to-day administration and operational functioning of the Mumbai office, including facilities, assets, housekeeping, maintenance, and office services
• Support field and program teams with operational requirements, including travel arrangements, reimbursements, logistics, documentation, and employee-related coordination
• Serve as the primary point of contact for program teams and provide timely administrative and operational support
• Coordinate procurement activities in collaboration with the Finance team, including vendor management, quotations, purchase documentation, and record maintenance
• Support organisational audits, compliance reviews, and statutory requirements by maintaining accurate records and required documentation
• Contribute to strengthening HR, administration, and operational processes to improve efficiency and ensure smooth organisational functioning

Requirements:

Qualification: Bachelor’s degree; an advanced degree in HR is desirable.

Experience:

• 6 - 8 years of HR Generalist experience with exposure to HR Operations, Compliance, Performance management and administration
• Minimum 3-5 years in the social/development sector is preferred
• Good understanding of HR processes, labour laws, and compliance
• Experience managing appraisal and performance review cycles
• Experience in Vendor management and logistics coordination
• Proficiency in Zoho or similar HRMS platforms is highly preferred

Competencies / soft skills:

• Strong communication skills across different levels and stakeholders
• Practical and solution-oriented HR thinking
• Ability to manage multiple priorities and work collaboratively across teams

Role-specific technical skills:

• Strong administrative and operational coordination abilities
• Ability to handle HR documentation, contracts, and records efficiently
• Ability to coordinate effectively and ensure accountability across functions
• Ability to support goal setting and performance management processes
• Capability to oversee general office administration and workplace management