- customer service executive
SpotOn Media
Alappuzha, Akola, Ajmer, Acharya Jayashankar, Adilabad, Aligarh, 24 Paraganas North, Algapur, Pan India
Posted: 1 month ago
No. Of Positions: 6
Job Description
We count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.
Objectives of this role
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
Meet customer-service department sales targets, generating leads when opportunities arise
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency
Responsibilities
Build expert, dynamic knowledge of the company’s products and services
Conduct research with available resources to satisfy customer inquiries
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Required skills and qualifications
High school diploma or equivalent
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
Ability to work individually and as a team member
Preferred skills and qualifications
Experience in sales
Experience in a call-center environment
Proven track record of meeting or exceeding sales quotas
Objectives of this role
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
Meet customer-service department sales targets, generating leads when opportunities arise
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency
Responsibilities
Build expert, dynamic knowledge of the company’s products and services
Conduct research with available resources to satisfy customer inquiries
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Required skills and qualifications
High school diploma or equivalent
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
Ability to work individually and as a team member
Preferred skills and qualifications
Experience in sales
Experience in a call-center environment
Proven track record of meeting or exceeding sales quotas
- Work location : Alappuzha, Akola, Ajmer, Acharya Jayashankar, Adilabad, Aligarh, 24 Paraganas North, Algapur, Pan India
- Work Mode : Not Updated
- Job Requirements :6
- Educational Qualification : Any Degree
Additional Information
- Required skills and qualifications High school diploma or equivalent Successful experience in a corporate environment Strong communication skills
- including active listening and clear articulation Ability to solve problems
- alleviate conflicts
- and escalate tactfully Ability to multitask
- manage time
- and prioritize Ability to work individually and as a team member
Other Details
- Weekly Working Days: 5
- OFF Days Comment: Saturday and Sundays
- Salary Type: Monthly CTC
- Salary : 3600 - 4500
Other Description
- Industry Type: Telecommunication , Mobile
- Employment Type: Full Time
- Role Category: Telecommunication , Mobile
Education
Key Skills
About Company
SPOT ON media combines creative talent with marketing acumen. As a custom content agency, we can translate your unique brand personality and marketing objectives into print magazines, digital multimedia and branded films.
Company Info
- Address :