Handle sales enquiries received through phone, WhatsApp, email and online platforms.

Coordinate with the sales team for quotations, pricing, product availability and order processing.

Prepare and send quotations, proforma invoices, order confirmations and other sales documents.

Maintain accurate records of leads, enquiries, quotations, follow-ups and confirmed orders.

Follow up with customers regularly for quotation conversion and pending orders.

Coordinate with production, stores, dispatch and accounts to ensure smooth order execution.

Track stock availability, production status and delivery schedules and update customers accordingly.

Coordinate dispatches and ensure the correct products, quantities and delivery details are communicated to the dispatch team.

Maintain customer and dealer/distributor information in Excel/CRM.

Support the sales team in preparing BOQs, product details and technical information for audio projects.

Understand basic products such as amplifiers, speakers, subwoofers, microphones and related audio equipment and communicate product features to customers.

Coordinate with dealers, distributors, architects, consultants, contractors and end customers.

Monitor pending payments/credit status in coordination with the accounts team.

Prepare daily/weekly sales reports, enquiry reports, pending order reports and follow-up reports.

Maintain proper documentation of customer communications and commitments.

Handle after-sales coordination, including warranty/service requests and forwarding technical issues to the concerned team.

Assist the sales team with customer meetings, product demos and project coordination when required.

Ensure timely follow-up on repeat business and existing customers.

Identify potential sales opportunities from existing enquiries and customer interactions.

Perform other sales-support and coordination activities assigned by management.

Skills Required

Graduate, preferably B.Com/BBA/any relevant graduate.

1–3 years of experience in sales coordination/customer service, preferably in audio, electronics, electrical or manufacturing.

Good communication and customer-handling skills.

Good knowledge of MS Excel and MS Office.

Experience with Tally/CRM/ERP will be an advantage.

Ability to understand basic technical product information.

Strong follow-up and coordination skills.

Good telephone, WhatsApp and email communication.

Should be organised, proactive and comfortable working with multiple departments.

Key focus of the role: Enquiry → Quotation → Follow-up → Order → Production/Stock Coordination → Dispatch → Customer Satisfaction → Repeat Business.