Job Description
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and help customers use specific features.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- If unable to resolve the issue directly, then route customers to the appropriate personnel for assistance.
- Analyze and report product malfunctions.
- Convert potential customers by answering product and service questions.
- Monitor customer complaints on social media and reach out to assist.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Work location : Noida
- Work Mode : WFO
- Job Requirements :3
- Educational Qualification : Any Degree
Additional Information
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Not Updated
Other Details
- Weekly Working Days: Not Updated
- OFF Days Comment: Not Updated
- Salary Type: Monthly CTC
- Salary : 15000 - 21500
Other Description
- Industry Type: Information Technology (IT)
- Employment Type: Full Time
- Role Category: Information Technology (IT)
Education
Key Skills
About Company
At Livekeeping we believe that is necessary to empower all businessman with useful data which can be gained from Tally. Our goal is to develop new applications and methods to simplify accounting in this new digital world.
Company Info
- Address : 1001- 1008, 10th Floor, Tower 1, Assotech Business Cresterra, Plot Number – 22, Sector 135, Noida, UP – 201305.
