About the Role

iSpecia Technologies Private Limited is looking for a Process Manager to oversee and manage day-to-day operational processes across Data Research, Email Marketing, Pre-Sales and Business Development functions. The role involves ensuring smooth workflow, maintaining productivity, monitoring team performance and achieving process targets.

Key Responsibilities

Manage and monitor day-to-day operations across assigned processes.

Coordinate and supervise teams handling Data Research, Email Marketing, Pre-Sales and Business Development activities.

Allocate tasks and ensure timely completion of daily and monthly targets.

Monitor team productivity, quality, attendance and adherence to company processes.

Develop, implement and improve standard operating procedures (SOPs).

Track process performance through regular reports and MIS.

Identify process gaps, delays and operational issues and take corrective action.

Ensure accuracy and quality of data, email campaigns, lead generation and follow-up activities.

Coordinate with management and other departments for smooth execution of business requirements.

Conduct regular team meetings, provide guidance and support team members in achieving targets.

Prepare and submit regular performance and process reports to management.

Train and mentor team members wherever required.

Ensure compliance with company policies, timelines and quality standards.

Continuously identify opportunities for process improvement and operational efficiency.

Requirements

Graduate/MBA or equivalent qualification; relevant experience will be preferred.

Experience in process management, operations, team handling or business support functions.

Good understanding of Data Research, Email Marketing, Pre-Sales and Business Development processes.

Strong communication and interpersonal skills.

Good analytical, organizational and problem-solving abilities.

Proficiency in MS Excel/Google Sheets and reporting tools.

Ability to manage multiple processes and priorities simultaneously.

Strong leadership and team-management skills.

Target-oriented and capable of working in a fast-paced IT environment.

Candidates who can join immediately will be preferred.

What We Offer

Professional and growth-oriented work environment.

Opportunity to work across multiple business processes.

Learning and career-development opportunities.

Performance-based growth opportunities.

Location: iSpecia Technologies Private Limited, Dehradun, Uttarakhand

Joining: Immediate

To Apply: Send your updated resume to hr@ispecia.com