Job Description
Collection Executive
(Personal Loan / Auto Loan / Business Loan)
Company Overview
At GoodScore, we are on a mission to make financial literacy and credit access simple,
actionable, and inclusive for over 150 million underserved Indians.
From launching personalized credit consulting in 2023 to now empowering 1M+ users to take
control of their credit health, we’ve become one of India’s fastest-growing credit score &
management platforms, ranked among the top 10 finance apps in the country.
We are backed by top VC funds in India and are on a bold journey from 1x to 100x. We’re
building a team that shares our vision of transforming how India manages credit.
Role Objective
To drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans
(BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and
ensuring account closures—while adhering to regulatory and organizational guidelines.
Key Responsibilities
● Contact delinquent customers via calls to follow up on overdue payments.
● Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.
● Offer closure, settlement, or restructuring options aligned with internal policies.
● Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
● Ensure RBI and internal compliance standards are met in customer communication and
data handling.
● Maintain a high standard of customer experience through professional, respectful
communication.
● Prepare and update call records, daily reports, and portfolio performance metrics.
Required Qualifications
● 2 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with
Banks/NBFCs/Fintechs/ Collection agencies.
● Prior experience in tele-calling or collections call centers is a must.
● DRA Certification or 2 years of collections experience
● Strong knowledge of recovery/settlement documentation and processes.
● Fluency in Hindi and English (knowledge of additional regional languages is a plus).
● Excellent negotiation, persuasion, and conflict-resolution skills.
Key Competencies
● Customer-first approach with strong problem-solving skills.
● Ability to remain calm and effective under pressure.
● Consistent performance and target-oriented mindset.
● High level of integrity, empathy, and ownership.
- Work location : Bangalore
- Work Mode : Not Updated
- Job Requirements :40
- Educational Qualification : Any Degree
Additional Information
- good communication skills
- target achivement
- calculations skills
- outbond callings
Walk-in Details
- Contact Name: Kishore D
- Contact Number: 8073354443
- Address:
- 57/4, Vajram Esteva, 2nd Floor Marathahalli-Sarjapur Outer Ring Road, Outer Ring Rd, Devarabisanahalli, Bengaluru, Karnataka 560103
- City: Bengaluru
- State: Karnataka
Other Details
- Weekly Working Days: 6
- OFF Days Comment: 1
- Salary Type: Monthly CTC
- Salary : 18000 - 35000
Other Description
- Industry Type: ITES - BPO , KPO , LPO , MT
- Employment Type: Full Time
- Role Category: ITES - BPO , KPO , LPO , MT
Education
Key Skills
About Company
About the Company Headsup HR Solutions is a leading human resources consultingfirmthat specializes in providing comprehensive HR solutions to businesses of all sizes andindustries Our team of experienced professionals is dedicated to helping organizationsstreamline their HR processes, enhance employee engagement, and drive overall businesssuccess Job Description As an HR Recruiter you will play a pivotal role in sourcing, screening and selecting toptalent to meet the staffing needs of our organization You will collaborate closely withhiring managers and department heads to understand their staffing requirements anddevelop effective recruitment strategies to attract qualified candidates. The ideal candidatewill possess exceptional communication skills, a strong understanding of recruitment bestpractices and the ability to thrive in a fast paced dynamic environment Responsibilities Partner with hiring managers to identify staffing needs and developcomprehensive recruitment
Company Info
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