Job Description: Clinical Account Manager – Doctor Onboarding & Engagement

Role: Clinical Account Manager

Experience: 3–6 Years

No.of Positions - 10

Location: Hyderabad | Work from Office - HiTech City

Employment Type: Full-time

Department: Provider Network & Clinical Partnerships

About Ilumina Health

Ilumina Health is redefining outpatient care in India. We offer managed OPD health plans that connect patients to verified doctors, lab services, and digital tools for simplified healthcare access. At the heart of this ecosystem are our empanelled doctors, who play a critical role in delivering quality care under the Ilumina umbrella.

Role Overview

As a Clinical Account Manager, you will be responsible for onboarding, training, and engaging doctors who join the Ilumina provider network. You will ensure smooth integration into our digital workflows, provide onboarding support to clinic staff, and maintain ongoing relationships to drive clinical compliance, patient satisfaction, and platform adoption.

This is a field-heavy relationship role focused on building clinical trust and ensuring operational readiness of doctors and their staff across multiple specialties.

Key Responsibilities

1. Doctor & Clinic Onboarding

Identify, screen, and onboard MBBS & specialist doctors aligned with Ilumina’s care philosophy and quality standards.

Ensure end-to-end onboarding – from document collection, credentialing, KYC, to platform setup.

Conduct in-person and virtual training sessions for doctors and clinic staff on WhatsApp workflows, prescription digitization, patient verification, and claims support.

2. Clinical Relationship Management

Build strong, long-term relationships with empanelled doctors and their front desk staff.

Act as the primary point of contact for any clinical service issues, patient coordination problems, or workflow breakdowns.

Resolve grievances or escalations related to doctor experience or payments in coordination with the ops and accounts teams.

3. Adoption & Engagement

Monitor doctor activity on the platform – appointment confirmations, prescription uploads, WhatsApp responsiveness.

Conduct refresher sessions and share performance feedback to improve service turnaround and quality.

Coordinate doctor awareness for new care modules like lab integration, psychological consults, or specialty bundles.

4. Cross-Team Coordination

Liaise with the product team to collect doctor feedback and suggest workflow improvements.

Coordinate with ops, claims, and finance for seamless experience across service delivery and payouts.

Assist in marketing or awareness campaigns targeted at the provider community.

5. Reporting & Documentation

Maintain detailed logs of onboarding progress, doctor satisfaction, and performance KPIs.

Submit weekly MIS reports, flag potential drop-offs, and ensure partner compliance.

Support the creation of SOPs and knowledge content for provider onboarding and support.

Required Skills & Qualifications

Must-Have:

3–6 years of experience in healthcare provider onboarding, doctor relations, or hospital/clinic operations.

Strong understanding of clinical workflows, including prescriptions, appointments, patient handovers, and EMR basics.

Excellent communication and relationship management skills – ability to influence, negotiate and resolve with empathy.

Comfort with field travel across Hyderabad, and proficiency in Google Sheets, CRM tools, and basic digital platforms.

Fluent in English and Hindi.

Good-to-Have:

Prior experience in TPA, digital health, e-pharmacy, or insurance-backed care platforms.

Exposure to WhatsApp automation, telemedicine, or health-tech implementation.

Familiarity with provider credentialing, pricing negotiations, or care plan documentation.

Work Environment & Travel Requirements

Will require field onboarding sessions at clinics (primarily in Hyderabad)

Must be available on-call during doctor service hours (including occasional weekends)

Why Join Ilumina?

Shape the provider network for India’s first OPD-first managed care platform

Work closely with experienced leaders in healthcare, tech, and clinical ops

Be part of a mission-led startup solving real-world healthcare affordability challenges

Fast-track career growth in a cross-functional, execution-driven team

How to Apply

Email your CV with a brief cover note to ricky.hart@bizacuity.com

Subject: Application – Clinical Account Manager