Operation Executive
Axestrack software solution private limitedJob Description
Position Overview:
The MCT - Customer Support representative assists customers by addressing inquiries, resolving technical issues, and providing product or service information. They ensure customer satisfaction by troubleshooting problems, processing requests, and escalating complex cases as needed. Additionally, they document interactions, follow up on concerns, and contribute to improving support processes for a seamless customer experience.
Key Responsibilities
CustomerInteraction: Respond to customer inquiries and provide assistance via phone, email, or chat
Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.
24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.
Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.
Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutions provided.
Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.
Collaboration: Collaborate with team members and other departments to resolve customer issues promptly
- Work location : Jaipur
- Work Mode : Not Updated
- Job Requirements :20
- Educational Qualification : UG-Non Engineering
Additional Information
-
Not Updated
Walk-in Details
- Contact Name: Priyal jain
- Contact Number: 8306988859
- Address:
- 528, 5th floor, JAIPUR ELECTRONIC MARKET, Gopalpura Bypass Rd, near Riddhi Siddhi circle, Mohan Nagar, Triveni Nagar, Arjun Nagar, Jaipur, Rajasthan 302018
- City: Jaipur
- State: Rajasthan
Other Details
- Weekly Working Days: 6
- OFF Days Comment: second and fourth saturday
- Salary Type: Monthly CTC
- Salary : 11000 - 14000
Other Description
- Industry Type: Courier , Logistics , Packaging , Transport
- Employment Type: Full Time
- Role Category: Courier , Logistics , Packaging , Transport
Education
- B.Sc
- Other
- B.Sc
- Agriculture
Key Skills
About Company
About Company; Axestrack Is a digital software solutions providing company.
Company Info
- Address :