A Front Office Assistant job at Alcott Hotel and Resorts, particularly for female candidates, involves managing the front desk operations and providing excellent customer service to guests. Here’s a detailed description tailored for this role:

Job Title: Front Office Assistant (Female)

Location: Alcott Hotel and Resorts

Department: Front Office / Reception

Employment Type: Full-time

Job Overview:

As a Front Office Assistant at Alcott Hotel and Resorts, you will be the first point of contact for guests, playing a key role in delivering a welcoming and professional atmosphere. This role is ideal for women with good communication skills, a pleasant personality, and a customer-focused attitude.

Key Responsibilities:

Greet and welcome guests with a friendly and positive attitude.

Handle check-in and check-out procedures smoothly.

Answer phone calls, emails, and guest inquiries professionally.

Coordinate with housekeeping and other departments to ensure room availability.

Manage bookings, reservations, and cancellations using the hotel management software.

Maintain front desk cleanliness and presentability.

Address guest complaints or concerns promptly and politely.

Maintain visitor records and daily activity logs.

Skills & Qualifications:

Education: Minimum high school diploma; a degree in hospitality or related field is preferred.

Experience: Prior experience in front office/reception is an advantage, but freshers with good communication skills are also encouraged.

Skills:

Excellent verbal and written communication (English and local language)

Basic computer knowledge (MS Office, email handling, hotel booking systems)

Professional appearance and grooming

Problem-solving and multitasking abilities

Ability to work in a team and handle guest interactions calmly

Preferred Qualities:

Friendly and approachable personality

Willingness to work flexible hours (morning/evening shifts, weekends)

Good organizational skills

Confidence and presence of mind

Benefits:

Competitive salary

Free meals during shifts

Uniform provided

Training and development opportunities

Safe and supportive work environment for female staff