Job Summary:

We're seeking an experienced Customer Success Executive to join our team! As a CSE, you'll ensure our customers have a seamless experience with our properties and services.

Responsibilities:

A customer success executive (CSE) works to ensure that customers achieve their goals while using a company's products or services. A CSE's responsibilities include:

Building relationships

CSEs build long-term relationships with customers, understanding their needs and advocating for them within the company.

Managing customer metrics

CSEs monitor customer metrics like usage data, renewal dates, and health indicators.

Evaluating product adoption

CSEs assess how well customers are adopting a product or portal, and provide guidance to address any issues.

Creating a customer success plan

CSEs develop a plan that sets expectations, ensures personalized value, and drives a positive customer experience.

Partnering with other teams

CSEs work with sales, delivery, and support teams to set expectations and ensure successful deployment of solutions and services.

Increasing customer retention

CSEs work to reduce churn, or the number of customers who cancel their memberships or plans.

Encouraging upsells and cross-sells

CSEs encourage existing customers to purchase additional products or services

Requirements:

- 0-1 years of experience in customer success or related field

- Excellent communication and interpersonal skills

- Ability to understand customer needs and advocate internally

- Data analysis and problem-solving skills

- Proactive and results-driven