Job Summary:

We are seeking an experienced and dynamic Relationship Manager with a strong background in real estate Customer Relationship Management (CRM). The ideal candidate should have a proven track record in managing client relationships, addressing customer needs, and supporting the sales team to achieve targets. You will act as a key point of contact between the company and clients, ensuring high-quality service and client satisfaction. 

Required Skills & Qualifications:

3-5 years of experience in real estate customer relationship management.

Strong knowledge of CRM tools (experience with industry-specific CRM software is preferred).

Excellent communication and interpersonal skills.

Ability to manage multiple client accounts and prioritize effectively.

Problem-solving mindset with a customer-centric approach.

Proven ability to meet deadlines and deliver results.

Bachelor's degree in business, marketing, or a related field (preferred).

Preferred Attributes:

Female candidates are preferred for this role.

Prior experience in real estate sales or client management.

Strong organizational and multitasking abilities.

Compensation: Competitive salary with performance-based incentives.

Contact details 

B Ragini 

HR Executive 

Phone: 7620001703

Email: ragini@myelegantgroup.com

Key Responsibilities:

Client Relationship Management: Build and maintain strong, long-lasting relationships with clients and real estate customers.

CRM Operations: Manage and update the CRM system to ensure accurate client data, track communication, and oversee post-sales activities.

Sales Support: Collaborate with the sales team to ensure a seamless experience for prospective clients, from inquiry to property handover.

Customer Support: Address customer queries, complaints, and feedback in a timely and professional manner, ensuring high levels of customer satisfaction.

Sales Conversion: Assist in guiding clients through the property purchase process, providing necessary information about the project, financial aspects, and closing deals.

Reporting & Analytics: Generate reports to track customer interactions, sales funnel progress, and overall client engagement metrics.

Client Retention: Develop strategies to retain clients and upsell additional services or properties when appropriate.