Customer Care Executive
AhmedJob Description
Job Description for BPO Customer Support:
Position: Customer Support Executive
Location: [Specify location]
Salary: INR 10,000 - 25,000 per month (based on experience and performance)
Job Description for Fresher:
* Handling inbound and outbound customer calls in a professional manner
* Providing information about products/services and resolving customer queries
* Understanding and addressing customer needs to achieve customer satisfaction
* Maintaining accurate records of interactions with customers
* Following communication scripts and procedures
* Ensuring high customer service standards and adherence to company policies
Job Description for Experienced Candidate:
* Handling escalated customer issues and providing effective solutions
* Mentoring and training new customer support representatives
* Analyzing customer feedback and recommending improvements in processes
* Collaborating with other departments to resolve complex customer problems
* Meeting and exceeding customer satisfaction goals
* Contributing to team performance and achieving individual targets
Requirements:
* Excellent communication skills in English (additional languages may be a plus)
* Strong problem-solving abilities and attention to detail
* Ability to work in a fast-paced environment and handle stressful situations
* Prior experience in customer service or call center is a plus
* Proficiency in using CRM software and other relevant tools
Note: The salary range mentioned is indicative and may vary based on the candidate's experience, skills, and negotiation. The company reserves the right to offer a salary within or outside the specified range.
Phone Number : 7406244554/ 9916811649 / 9663501936
- Work location : Bangalore, Bangalore Rural, Bangalore North
- Work Mode : WFO
- Job Requirements :50
- Educational Qualification : Any Degree
Additional Information
- Immidiate
- Graduation
Walk-in Details
- Contact Name: 7406244554
- Contact Number: 9916811649
- Address:
- 4th Floor, Smart Avenue Complex, 90/1, Coles Rd, Pulkeshi Nagar, Pulikeshi Nagar, Bengaluru, Karnataka 560005
- City: Bangalore
- State: Karnataka
Other Details
- Weekly Working Days: 6
- OFF Days Comment: Not Updated
- Salary Type: Annual CTC
- Salary : 20000 - 300000
Other Description
- Industry Type: Telecommunication , Mobile
- Employment Type: Full Time
- Role Category: Telecommunication , Mobile
Education
Key Skills
About Company
E and Q Consultants is an HR and Recruitment company aiming to cater and fulfill the recruitment needs of both the employer and employee respectively. Offering end to end solutions to its clientele, saving them time and various expenses on the overall hiring process, we at E and Q dedicate ourselves to create a better work friendly environment and a stress free procedure from scratch to finish on both ends.
Company Info
- Address :
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