Roles and Responsibilities:

As a Telecaller in our technical support team, you will be responsible for the following:

Customer Interaction:

Handle incoming calls from consumers seeking technical assistance related to our products or services.

Address queries, troubleshoot technical issues, and provide accurate information.

Product Knowledge:

Develop a deep understanding of our technical offerings, including software applications, hardware components, and network configurations.

Be well-versed in common technical terms and concepts.

Problem Resolution:

Listen actively to customer concerns and diagnose technical problems.

Provide step-by-step guidance to resolve issues over the phone.

Escalate complex cases to senior technical support staff when necessary.

Database Management:

Maintain and update the customer database with relevant information.

Ensure accurate recording of customer interactions, queries, and resolutions.

Order Processing:

Assist customers in placing orders for technical products or services.

Process orders accurately, ensuring timely delivery.

Customer Satisfaction:

Strive for excellent customer satisfaction by addressing inquiries promptly and professionally.

Follow up with customers to ensure their technical issues have been resolved satisfactorily.

Qualifications and Skills:

To excel in this role, the ideal candidate should possess the following:

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and technical acumen.

Patience and empathy when dealing with customers.

Basic knowledge of computer hardware, software, and networking concepts.

Ability to work well in a team and adapt to changing situations.

If you’re passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we’d love to hear from you!

Note: Prior experience in technical support or customer service is a plus but not mandatory.