Arabic Customer Support Executive
gratitude indiaJob Description
Job Summary
We are seeking a proactive and customer-oriented Arabic Customer Support Executive to act as the primary point of contact for customers. This role involves delivering high-quality support across multiple channels, including phone, email, chat, and social media.
The ideal candidate will have strong Arabic and English communication skills, a customer-first approach, and the ability to manage queries efficiently in a fast-paced environment.
Key Responsibilities
Manage customer interactions via calls, emails, live chat, and social media related to digital banking products and services
Support customers with account-related requests such as account opening, closure, and maintenance
Address customer queries and complaints effectively, escalating complex cases when required
Meet defined KPIs such as resolution time, response time, and customer satisfaction scores
Accurately document customer interactions and transactions in the CRM system
Work closely with internal teams to resolve complex customer issues
Stay updated on banking policies, procedures, and regulatory guidelines
Qualifications & Skills
Diploma or Bachelor’s degree in any discipline
Minimum 1 year of experience in a customer support/contact center role within banking or financial services
Strong verbal and written communication skills in Arabic and English (minimum B2 level)
Good interpersonal and problem-solving abilities
Ability to handle challenging situations calmly and professionally
Basic knowledge of banking products, services, and compliance requirements
Open to working in shifts, including weekends
Additional Information
Must be flexible to work in APAC business hours
Ex-TCS employees are not eligible to apply
must fill this form - https://www.myglit.com/lateral/cref/c5377161e0v
- Work location : Chennai, Bengaluru
- Work Mode : Not Updated
- Job Requirements :5
- Educational Qualification : Any Degree
Additional Information
- must fill this form - https://www.myglit.com/lateral/cref/c5377161e0
Other Details
- Weekly Working Days: 6
- OFF Days Comment: sunday
- Salary Type: Annual CTC
- Salary : 800000 - 1000000
Other Description
- Industry Type: ITES - BPO , KPO , LPO , MT
- Employment Type: Full Time
- Role Category: ITES - BPO , KPO , LPO , MT
Education
Key Skills
About Company
Gratitude India Company Overview Gratitude India is a Mumbaibased recruitment and staffing consultancy founded in 2004 The company specializes in providing end to end hiring solutions particularly for BPO ITES ecommerce and customer service sectors catering to both domestic and international markets It is an ISO 90012008 certified organization recognized for its structured and quality driven recruitment processes The firm focuses on bulk hiring entry level recruitment and leadership hiring for multinational companies A distinguishing feature of Gratitude India is its candidate first philosophy where the organization prioritizes candidate satisfaction and transparency in the hiring process setting it apart from traditional recruitment consultancies With a team of experienced HR professionals and a growing tech driven approach including platforms like MyGLIT the company aims to streamline recruitment through technology enabled solutions
Company Info
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