Ground Staff are responsible for handling passenger services, ensuring safety procedures, coordinating with airline departments, and maintaining smooth airport operations. They assist passengers with check-in, boarding, baggage, flight information, and customer support while maintaining professional behavior and high service standards.

Key Responsibilities

Passenger Handling

Welcome and assist passengers at the airport

Guide passengers during check-in and boarding processes

Verify passenger documents such as tickets, passports, and ID proof

Provide information regarding flight schedules, delays, and boarding gates

Assist elderly passengers, VIPs, and passengers with special needs

Check-In Operations

Issue boarding passes and baggage tags

Weigh and label passenger baggage

Ensure baggage complies with airline regulations

Handle excess baggage fee procedures

Boarding & Departure Assistance

Make boarding announcements

Coordinate passenger boarding procedures

Ensure timely departure of flights

Verify boarding passes before boarding

Baggage Handling Coordination

Monitor baggage loading and unloading activities

Coordinate with baggage handling teams

Assist passengers with lost or delayed baggage complaints

Customer Service

Resolve passenger queries and complaints professionally

Maintain positive customer relations

Provide excellent hospitality and service standards

Safety & Security

Follow airport safety and security regulations

Coordinate with security staff when required

Report suspicious activities or unattended baggage

Administrative Duties

Maintain passenger records and reports

Prepare operational documents and daily reports

Coordinate with airline staff and airport authorities

Required Skills

Excellent communication skills

Good customer service and interpersonal skills

Ability to work in rotational shifts

Problem-solving abilities

Teamwork and coordination

Basic computer knowledge

Professional appearance and behavior

Ability to work under pressure

Educational Qualification

Minimum: 10+2 (Higher Secondary)

Graduation preferred for senior roles

Diploma or certification in Aviation/Hospitality is an advantage

Experience

Freshers can apply

Previous experience in aviation, hospitality, or customer service is preferred

Salary Range in India

Fresher: ₹20,000 – ₹25,000 per month

Experienced: ₹30,000 – ₹50,000 per month

International airports may offer higher salaries