Wipro - Tis Service Desk Administrator
Information Technology (IT)
Company Name : Others
Skills : Communication
Job Location : Mumbai, Pune , Hyderabad
No. of Openings : 8
Gender Preference :No Preference
"TIS Service Desk-Administrator
Experience : Freshers
Job Code : 1196953
Minimum Experience Required: Freshers
Mandatory Skills: TIS Service Desk-L1
Language Skills: English Language-L1, English Language-L2
Key skills required for the job are:
TIS Service Desk-L1 (Mandatory)As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
Timely escalation of incidents to higher levels when required.
Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures.
Follow quality / security process defined for the engagement"