ITES - BPO , KPO , LPO , MT
Company Name : Sykes Business Services Of India Pvt Ltd
Skills : Communication
Job Location : Hyderabad
No. of Openings : 10
Gender Preference :No Preference
- Handling US Outbound/Inbound calls to convert calls into deals. Developing long-term relationships with clients through managing and interpreting their requirements.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotes
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage with customers
- Strong telephony etiquettes(verbal & active listening skills)
- Customer orientation and ability to adapt/respond to different types of changes
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively
- Identifying and assessing customers’ needs to achieve satisfaction.
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the job.