Voice/ Non Voice/ Technical Customer Support - International Process
Company Name : Others
Job Location : Bangalore
No. of Openings : Not updated
Gender Preference :No Preference
Dear Candidate's, Greeting from Black and White Business Solutions Pvt Ltd !! WE'RE Hiring Freshers !! Any Graduate OR Undergraduates OR drop out EXCELLENT GROWTH AND LEARNING OPPORTUNITIES FOR CANDIDATES WHO TAKE INITIATIVE. AMONGST THE FASTEST PROMOTIONS IN THE INDUSTRY FOR HIGH PERFORMERS Interface with Customers via Inbound or Outbound calls over the Internet for the purpose of passively assisting the customers. * Customer Support : Telecom /Banking /E-Commerce /Insurance /Accounts /Healthcare/Sales / * Technical Support : Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting Voice / Semi Voice / Non Voice in Technical and Customer Support International and Domestic Process UK / US / Australian / Graveyard / Day Rotational Shifts Roles and Responsibilities Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures. Clarify Customer requirements; probe for and confirm understanding of requirements or problem. Support Customers across Telecommunication, Financial Services & Healthcare vertical. Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile Any Graduate Fresher OR Under-Graduate / drop out. Excellent verbal and written communication skills. Flexible with 24/7 Environment. Salary up to 30K & attractive Incentives amount. To provide best in class Customer support to customers over Voice. Take end to end ownership of customer issues reported. Research, diagnose and identify solutions to resolve customer issues.. Document solutions in the form of knowledge base, notes and Articles and help build a robust knowledge base which can be referred in the future. Desired Candidate Profile Fresher or Experienced. Prefer Minimum 6 months of experience in International Customer support Inbound / Outbound Voice Graduate & under Grads freshers or experienced can apply Excellent in Verbal English Willing to work in Night Shifts Knowledge on PC, Excel & Good Typing.