Tomia - Service Desk Engineer

Information Technology (IT)

Company Name : Others

Skills : Communication

Job Location : Bangalore

No. of Openings : 5

Gender Preference :No Preference

Last date to Apply : 18th Dec 2019

Full Time

Qualification
Mandatory Qualification :
UG-Non Engineering
Qualifications :
Any Degree - Any Specialization
Additional Prefered Skills :
Complete Job Description

Responsibilities

? Dealing with incoming faults in a professional, courteous manner over the phone and via email

? Taking ownership of faults and managing them in a logical and methodical manner

? Correctly logging incidents and faults, categorising and prioritising them in line with team procedures

? Conducting full and through diagnostics with end users to enable first point of contact fault resolution

? Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as

appropriate

? Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively

keeping the customer informed of progress

? Diagnosing and resolving problems to the customers satisfaction

? Maintain and develop own knowledge and skills to assist with first time fault resolution

? Identify and escalate repeat issues or service risks into service management teams

? Sharing knowledge with team colleagues

? Manage a number of scheduled tasks for customers, designed to ensure that the customers systems

remain operational

Language Known
English ( Proficiency - Advanced ) :
Speak Read Write
Other Details
Weekly working Days :
Not Updated
OFF days Comment :
Not Updated
Salary:
Not Updated
Other Requirements :
Not Updated
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