Job Details

Software Support

Information Technology (IT)

Company Name : Cnergee Technologies Pvt.Ltd

Skills : .NET, Communication skills, Customer Relationship Management

Job Location : Mumbai

No. of Openings : 2

Gender Preference :Male

Last date to Apply : 12th Dec 2020

Full Time

Qualification
Mandatory Qualification :
UG-Engineering
Qualifications :
B.Tech/B.E - Computer Science Engineering B.Tech/B.E - Electronics and Communication Engineering B.Tech/B.E - Information Technology
Additional Prefered Skills :
Complete Job Description

Greetings from Cnergee!

We at Cnergee Technologies have multiple openings for the position of “Trainee - Software Support”. 

If interested, please revert to this email and share your resume at hr@cnergee.com

The details are mentioned below: 

About the Organization 

Cnergee Technologies Pvt Ltd predominantly is into business of developing Software’s i.e. IT & ITES provider. 

Located in the heart of Navi Mumbai’s Central Business District has easy accessibility. 

Job Details- 

Position – Trainee - Software Support 

Experience- 0-5 years 

Location – Navi Mumbai- CBD Belapur  

Shifts – Rotational 

Only MALE candidates should apply. 

Job Description:- 

· Handle software related queries of the existing corporate clients 

· Conduct Product / Application online demo/ training for our customers

· Track issues through to resolution, within agreed time limits

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

· Provide prompt and accurate feedback to customers

· Refer to internal database or external resources to provide accurate tech solutions

· Ensure all issues are properly logged

· Prioritize and manage several open issues at one time

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

· Prepare accurate and timely reports  

· Document technical knowledge in the form of notes and manuals

· Maintain jovial relationships with clients

· Customer satisfaction & retention

· Should have basic knowledge on php, asp.net, MySQL, HTML.

Who can apply-

· BE- Computer/IT/ EXTC, B.Sc.- CS/ IT/ BCA or equivalent degree / diploma

· Communicate fluently in English (Both written and verbal)

· Exceptional ability to build and nurture relationships

· A desire for a long-term career move

· Ability to stay up-to-date with the latest technology

Language Known
English ( Proficiency - Intermediate ) :
Speak Read Write
Marathi ( Proficiency - Advanced ) :
Speak Read Write
Hindi ( Proficiency - Intermediate ) :
Speak Read Write
Other Details
Weekly working Days :
6
OFF days Comment :
Not Updated
Monthly CTC
15,000 - 18,000
Other Requirements :
Not Updated
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