Non Voice Executive
ITES - BPO , KPO , LPO , MT
Company Name : First Focus Business Solutions Private Limited
Skills : Active learning
Job Location : Chennai
No. of Openings : Not updated
Gender Preference :Male
a) Acknowledge the receipt of the query, give a reference number if you have a tracking system and assure the customer of a resolution informing the turn- around time. This makes the customer feel his query is valuable and the Organization is committed to answer/resolve his query or attend to his complaint.
b) Gain a complete understanding of the query/complaint. If the query needs further clarification or is incomplete, ask clear questions much before the turn around time is over.
c) Provide resolution that is complete, concise and relevant. Do not give answers in parts, if this is done, it would mean the customer has to come back asking for the rest of the answers and make him frustrated.
d) Where you see a possibility of delay in resolution, inform the customer promptly about it along with the reasons for the delay.
e) If the query requires intervention of backend team for approval, further action or the intervention of superiors, keep the customer informed promptly. Follow-up with the concerned. On the part of superiors, they should check the point of concern and attend to it and close the loop of resolution.