Pole to Win International has 150 vacancies for Trainee Test Engineer | Hyderabad | Salary: 2.3 LPA Apply Now

Non Voice Executive

ITES - BPO , KPO , LPO , MT

Company Name : First Focus Business Solutions Private Limited

Skills : Active learning

Job Location : Chennai

No. of Openings : Not updated

Gender Preference :Male

Walk-in date : 21st Jun 2019 to 14th Aug 2019

Full Time

Qualification
Mandatory Qualification :
UG-Non Engineering
Qualifications :
B.Arch - Any Specialization B.Com - Any Specialization B.Ed - Any Specialization B.pharm - Any Specialization B.Sc - Any Specialization B.V.E - Any Specialization BA - Any Specialization BCA - Any Specialization
Additional Prefered Skills :
Complete Job Description

Job Description:-


a) Acknowledge the receipt of the query, give a reference number if you have a tracking system and assure the customer of a resolution informing the turn- around time. This makes the customer feel his query is valuable and the Organization is committed to answer/resolve his query or attend to his complaint.

b) Gain a complete understanding of the query/complaint. If the query needs further clarification or is incomplete, ask clear questions much before the turn around time is over. 

c) Provide resolution that is complete, concise and relevant. Do not give answers in parts, if this is done, it would mean the customer has to come back asking for the rest of the answers and make him frustrated. 

d) Where you see a possibility of delay in resolution, inform the customer promptly about it along with the reasons for the delay. 

e) If the query requires intervention of backend team for approval, further action or the intervention of superiors, keep the customer informed promptly. Follow-up with the concerned. On the part of superiors, they should check the point of concern and attend to it and close the loop of resolution.

Language Known
English ( Proficiency - Advanced ) :
Speak Read Write
Other Details
Weekly working Days :
6
OFF days Comment :
1
Monthly CTC
10,000 - 12,000
Other Requirements :
Not Updated
Walkin Details
Back