Hykon India Limited - Assitant Manager-customer Support
Company Name : Others
Skills : Communication
Job Location : Bangalore
No. of Openings : 3
Gender Preference :No Preference
Responsible for production application support working closely with internal teams and external teams and customers.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
Log Analysis (Ex: Code Log, Access Log, Server Log)
Monitor alerts –Disk, CPU usage, Load balancer, Web monitor etc.
Runtime incident calls.
Reports, SQL queries execution for business and engineering teams,
External partner co-ordination, end-to-end
Requires experience in supporting enterprise application in production systems.
Experience in handling Production Deployment
Production Run-book and RCA updates
24x7 production queue management and support
Ready to work in Night shift (Rotational basis)