Hykon India Limited - Assitant Manager-customer Support

E -Commerce

Company Name : Others

Skills : Communication

Job Location : Bangalore

No. of Openings : 3

Gender Preference :No Preference

Last date to Apply : 26th Mar 2020

Full Time

Qualification
Mandatory Qualification :
UG-Non Engineering
Qualifications :
Any Degree - Any Specialization
Additional Prefered Skills :
Complete Job Description

Responsibilities:

Responsible for production application support working closely with internal teams and external teams and customers.

Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way

Log Analysis (Ex: Code Log, Access Log, Server Log)

Monitor alerts –Disk, CPU usage, Load balancer, Web monitor etc.

Runtime incident calls.

Reports, SQL queries execution for business and engineering teams,

External partner co-ordination, end-to-end

Requires experience in supporting enterprise application in production systems.

Experience in handling Production Deployment

Production Run-book and RCA updates

24x7 production queue management and support

Ready to work in Night shift (Rotational basis)

Language Known
English ( Proficiency - Advanced ) :
Speak Read Write
Other Details
Weekly working Days :
Not Updated
OFF days Comment :
Not Updated
Salary:
Not Updated
Other Requirements :
Not Updated
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