Customer Support Executive

ITES - BPO , KPO , LPO , MT

Company Name : Pena4 Tech Solutions India Private Limited

Skills : Business Management

Job Location : Visakhapatnam

No. of Openings : 25

Gender Preference :No Preference

Last date to Apply : 30th Aug 2019

Full Time

Qualification
Mandatory Qualification :
UG-Non Engineering
Qualifications :
Any Degree - Any Specialization
Additional Prefered Skills :
Complete Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
  • Maintain professional relationships with customers through ongoing excellent customer service 
  • Provide accurate, valid and complete information by using the right methods/tools 
  • Provide timely feedback to company management regarding challenges or customer concerns 
  • Consistently improve Customer Satisfaction through Expert Resolution of Conflicts, issues and concerns
  • Communicate and coordinate with internal departments
  • Follow communication procedures, guidelines and policies 
  • Meet Quality Assurance Requirements and other key performance metrics. 
  • Keep records of all conversations in our call center database in a comprehensible way

Language Known
English ( Proficiency - Expert ) :
Speak
Other Details
Weekly working Days :
5
OFF days Comment :
Not Updated
Salary:
Not Updated
Other Requirements :
Not Updated
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