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Customer Support Executive

Capital Goods , Machines

Company Name : Flipkart Pvt Ltd

Skills : Communication

Job Location : Bangalore

No. of Openings : Not updated

Gender Preference :No Preference

Walk-in date : 21st Jun 2019 to 14th Aug 2019

Full Time

Qualification
Mandatory Qualification :
UG-Non Engineering
Qualifications :
B.Com - Any Specialization B.Ed - Any Specialization B.pharm - Any Specialization B.Sc - Any Specialization B.V.E - Any Specialization BA - Any Specialization BBM/BBA - Any Specialization BCA - Any Specialization BHM - Any Specialization
Additional Prefered Skills :
Complete Job Description

Job Description:-


  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Language Known
English ( Proficiency - Advanced ) :
Speak Read Write
Other Details
Weekly working Days :
6
OFF days Comment :
1
Monthly CTC
10,000 - 12,000
Other Requirements :
Not Updated
Walkin Details
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