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Virtual Relationship Manager – YF/YP/GIB

Yes Bank Limited
Mumbai, Chennai Posted: 1 month ago No. Of Positions: 23

Job Description

    Portfolio Management for Bank’s Domestic / NRI Customers:

    * Engage with assigned portfolio of Bank customers for service and deepening relationship

    * Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions

    * Deepening of customer portfolio level benchmarks

    * Manage Issues and Maintain complete relationship record for assigned customer accounts

    * Enhancing customer wallet size

    * Profiling Customer to increase wallet share – Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationship

    * Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly

    * Service to Sales approach established for deepening relationship with family members and associates which have been grouped together

    Acquisition of New To Bank Customers:

    * To acquire new to bank customers from leads generated through marketing channel and various campaigns

    * Referrals generated from existing customers

    * Penetration of products across family groups

    Customer Query and Complaint resolution:

    * Ensure query resolution of the customers by coordinating with service and operations team

    * Resolving all complaints received from preferred customers within the stipulated TAT’s

    Fulfilment of other objectives:

    * To actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time.

    Competencies / Skill set required:

    * Verbal and written communication skill / listening skills.

    * Customer service orientation.

    * Interpersonal Effectiveness.

    * Ability to work accurately, under high pressure within fixed and short timeframes.

    * Result and quality oriented.

    * Resilience / Persuasiveness.

    * Negotiation / Conviction skills.

    * High energy level and Self motivation.

    Desired Candidate Profile:

    Graduate Significant experience in a sales department with a good sensibility regarding customer acquisition and portfolio management.

    * Ability to negotiate, convince clients and increase clients accounts.

    * Feel at ease with numbers and MS Excel and generally very comfortable with IT.

    * Proven track record in sales.

    Qualification and Experience Required:


    * Minimum Graduate or equivalent degree.

    * Excellent flair of English Language.


    * 1 to 5 years of experience in sales & / or relationship role( Preferable).

    * Fresher’s with excellent communication skill can be considered.

  • Work location : Mumbai, Chennai
  • Job Requirements :23
  • Educational Qualification : UG-Non Engineering

Other Details

  • Weekly Working Days: 6
  • OFF Days Comment: Not Updated
  • Salary Type: Annual CTC
  • Salary : 300000 - 300000

Other Description

  • Role: Not Updated
  • Industry Type: Telecommunication , Mobile
  • Employment Type: Full Time
  • Role Category: Telecommunication , Mobile


  • B.Com
  • Commerce
  • B.Com
  • Economics
  • B.Com
  • Other
  • BA
  • Advertising and Brand Management
  • BA
  • Business Management
  • BA
  • Communication
  • BA
  • Communicative English
  • BA
  • English
  • BA
  • Fine Arts
  • BA
  • Hindi
  • BA
  • Journalism
  • BA
  • Office Management
  • BA
  • Public Relations
  • BA
  • Vocational Studies
  • BA
  • Social Science
  • BA
  • Public Administration
  • BA
  • Others
  • BBA / BBM
  • Business Laws
  • Management
  • B.Sc
  • Other

Key Skills

  • Communication
  • Customer Support
  • Business Communication
  • Customer Relationship Management

About Company

Yes Bank is an Indian bank headquartered in Mumbai, India and was founded by Rana Kapoor and Ashok Kapoor in 2004. It offers wide range of differentiated products for corporate and retail customers through retail banking and asset management services.

Company Info

  • Address :

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