Job Description
Education: Any Degree (Any Specialization), Diploma (Any Specialization)
Experience Level: 1+ Years of Experience
Job Location: Bangalore
Primary Skill
- Preferred IT Service Desk / Help Desk Experience ITIL V3 foundation certified good Verbal & Written English communication
Primary Roles Responsibilities:
- Follow the incident management process for all high severity incidents.
- Analyze, categorize, and prioritize incidents.
- Coordinate with available technical resources to manage IT incidents and escalate to higher management as required.
- Update clients & management on incident updates.
- Track incidents until closure.
- Prepare customized reports on incidents and provide ad-hoc reports as required.
- Network Monitoring
- IT Service Desk functionalities
- Secondary Roles Responsibilities:
- Hands-on experience in IT issue troubleshooting, basic knowledge of server & network.
- Work location : Bangalore
- Work Mode : WFO
- Job Requirements :10
- Educational Qualification : UG-Non Engineering
Additional Information
-
Not Updated
Other Details
- Weekly Working Days: Not Updated
- OFF Days Comment: Not Updated
- Salary Type: Not Updated
- Salary : Not Updated
Other Description
- Industry Type: Information Technology (IT)
- Employment Type: Full Time
- Role Category: Information Technology (IT)
Education
- B.Com
- Other
Key Skills
About Company
Vee Technologies is a leading global business process management company headquartered in New York and Bangalore. We work as a trusted partner to businesses and organizations around the world, ranging from Fortune 500 firms to mid-size companies. Our solutions enable businesses of all sizes to achieve extraordinary outcomes. We support organizations across a wide range of industries, helping them cut costs, build value, and achieve their most critical business objectives faster and more efficiently.
Company Info
- Address : Sona Towers, 71 Millers Road, Vasanth Nagar, Bengaluru, Karnataka - 560052
